Returns & Refunds

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 30 days of delivery so we can resolve the issue promptly.

Quality issues include visible scratches, dents, impact marks, broken posts, broken pins, or other manufacturing defects.

Please email hello@pentimastudio.com
(or use our contact form) with:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the fault
  • Photos of the packaging if the item was damaged during delivery

Once we confirm the issue, you may choose either:

  • Replacement – We will send a replacement at no additional cost.
  • Refund – A full refund will be issued to your original payment method within 10 business days of approval.

For damaged, defective or incorrect items, you do not need to return the original item unless we specifically request it.

Natural Freshwater Pearls

Some Pentima jewellery features natural freshwater pearls.

Because pearls are natural materials, slight surface marks, pits, lines and irregularities are normal characteristics and make each pearl unique. These natural variations are not considered defects and are therefore not eligible for a refund or replacement.

If you prefer perfectly smooth, uniform pearls, please consider this before placing your order.

Change of Mind (14-Day Cooling-Off Period)

If you change your mind, you may cancel or return your order within 14 days of receiving it, without giving a reason.

To be eligible for a return, your item must be:

  • unworn and unused;
  • in its original packaging with any tags attached; and
  • accompanied by proof of purchase.

To request a return, contact us at hello@pentimastudio.com or via our contact form. Returns sent without prior approval cannot be accepted.

Once your return is approved, we'll provide return instructions. Return shipping costs are the customer's responsibility.

After we receive and inspect your return (normally within 3 working days), your refund will be processed to your original payment method.

Non-Returnable Items

For hygiene reasons, earrings and piercing jewellery cannot be returned or exchanged if you simply change your mind.

However, if these items arrive damaged, defective or incorrect, please contact us within 30 days of delivery and we'll arrange a replacement or refund.

Contact us